IQ 501: Conducting Information Process Improvement: Plan-Do-Study-Act Applied to Information Processes (TIQM P5)

Larry English
President
Information Impact International Inc.
IAIDQ Co-Founder and Advisor

Monday 8:30am - 4:15pm through
Tuesday 8:30am - 5:00pm
2-Day Tutorial
Level: Advanced

Once you have conducted an Information Quality assessment and found problems, then what do you do? Sometimes simply conducting an IQ assessment can create immediate behavior changes and improvement in information quality. Unfortunately, such improvements will be only temporary without discovering and eliminating the root causes of the IQ problems. In this tutorial Mr. English describes how to conduct process improvements (Process P5 of TIQM®) to effect long term and continuous IQ improvement.

You learn how to use the Plan-Do-Study-Act improvement cycle, Pareto diagrams, Cause-and-Effect Diagrams and "Why?" Analysis to discover the root causes of nonquality information. You learn how to prevent human error in information processes. Mr. English describes how you can apply the same principles to improve IQ processes that Shewart, Ishikawa, Deming, Juran, Crosby and Imai applied to improve manufacturing processes.

- Information Quality problems as the symptoms of broken processes
- Plan-Do-Study-Act process improvement cycle
- Categories of IQ problems cause
- 4 categories of IQ process improvement projects
- IQ improvement team make-up
- Using Pareto diagrams for IQ problem prioritization
- Cause-and-effect diagrams and "Why?" analysis for root cause discovery
- Improving information systems processes to improve data definition quality
- Preventing "human error"
- Categories of process improvement
- The emotional and political ramifications of information quality improvement
- Measuring and documenting ROI for sustainable IQ management
- Putting improved processes into control