March 9, 2007

8:30 am – 12:00 pm

Level: Introductory

The Information Technology Infrastructure Library is a library of "best practices" for IT Service Management. While often associated with the operational side of IT management, it is also relevant to data architects and managers. ITIL practices such as Configuration, Change, and Capacity Management have direct implications for the practice of data management, while an ITIL initiative itself requires careful data architecture applied to the problem domain of information technology - a challenge faced also by metadata management. Come and learn all about ITIL from Charles Betz, the author of the newly published book "IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children (Morgan Kaufman/Elsevier, 2006). (please note: this is not an ITIL certification
class)

Topics of the briefing will include:

• ITIL and ITSM overview
• How ITIL can assist the goals of Data and Metadata Management
• How Data and Metadata Management may support an ITIL initiative
• Configuration Management and Metadata Management: two sides of the same coin?
• ITIL's limitations, challenges, and future prospects

Charles Betz is a Senior Enterprise Architect, and chief architect for IT Service Management strategy for a US-based Fortune 50 enterprise. He is author of the recently released Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children (Morgan Kaufman/Elsevier, 2006, ISBN 0123705932). He has held architect positions for Best Buy, Target, and Accenture, specializing in IT governance, ERP systems, enterprise application integration, metadata, and configuration management. He holds a summa B.A. in Political Science and a Master of Science in Software Engineering, both from the University of Minnesota. His Masters' thesis was entitled "The convergence of metadata and IT service management." He is Foundation Certified in ITIL. He is an active member of the professional community, belonging to the IT Service Management Forum, IEEE, ACM, and Data Management Association (DAMA). He presents frequently both locally and nationally to professional associations and conferences.