The ABC's of Information Quality Management: Foundations for Effective and Sustainable IQ
Larry English, IAIDQ Co-Founder and Advisor
President and Principal
Information Impact International, Inc.
Monday
8:30am - 4:15pm
Level: Intermediate
While the high—and mostly hidden—costs of poor quality information hurts both competitiveness and profits, IQ problems cannot be solved without understanding and applying sound quality management principles to information as a product of our business processes. Information quality management is not an academic exercise—it is a combination of quality principles, processes and culture transformation required for business performance excellence in the emerging, realized Information Age.
World-class organizations apply the same quality principles, such as Deming’s Fourteen Points, Kaizen, Quality Function Deployment (QFD) and the Baldrige Criteria for Business Performance Excellence to information. This presentation addresses how these principles and techniques apply directly to information as a product and knowledge workers as information producers.
In this tutorial Mr. English describes the fundamental principles of information quality. He describes how an organization can improve the quality and value of its information resources. He describes metrics for measuring information quality and the management principles for implementing an effective information quality environment. Mr. English describes how organizations have successfully implemented information quality processes to improve the effectiveness of their business and information system processes.